8.1 Unless otherwise specified and subject to clauses 8.2 and 8.3, the Goods are guaranteed free from defect caused by faulty materials or workmanship for a period of twelve months from the date of despatch (the ‘Guarantee’). Some items may have a longer guarantee period of up to 5 years or longer and this will be stated in the item description. Where not stated, the guarantee will be 12 months or the minimum required by statute.
8.2 The Guarantee in clause 8.1 is given provided that:
(a) We are promptly notified in writing upon discovery by you that the Goods are defective due to faulty materials or workmanship;
(b) the Goods in question to which the claim refers are returned to us within the relevant guarantee period, suitably packed, carriage prepaid and accompanied with proof of purchase (delivery note, invoice or payment transaction number) and details of the nature of the defect; and
(c) examination by us of the Goods in question confirms that the alleged defect has not been caused by misuse, neglect, method of storage, faulty installation, handling, testing or repair, alteration or accident or by any other cause listed in clause 8.3(b)(i) to (iv) below.
8.3 We are not liable under this Guarantee:
(a) if the total price for the Goods has not been paid by the Due Date; or
(b) for any defect arising from:
(i) fair wear and tear, wilful damage, negligence, misuse, failure to install in accordance with the instructions, or repair of the Goods without our approval
(ii) any use of or dealing with the Goods in a manner which could not reasonably be expected having regard to their normal purpose;
(iii) any use of or dealing with the Goods in conjunction with any other item where such item causes or gives rise to the alleged defect; or
(iv) any use of the Goods which is not in accordance with the manufacturer's operating or user instructions or from any failure to service or maintain the Goods in accordance with the manufacturer's instructions.
8.4 The Guarantee shall not be affected by and no obligation or liability shall result from providing technical advice or service in connection with your order for the Goods.
8.5 Software programs are supplied by us on the strict understanding that the licensor/supplier of the software does not guarantee the contents of the software to be free from errors, bugs or omissions.
8.6 Our liability under the Guarantee shall be limited to replacing, repairing or issuing credits at our option for any Goods returned within the Guarantee Period.
8.7 Your statutory rights are not affected by the terms in this document.